Nagpur: Despite the relentless rain, Maharashtra State Electricity Distribution Company Limited (MSEDCL) workers are tirelessly working to restore power outages, often risking their lives in the process. Every day, these brave employees face the daunting challenge of dealing with electricity, a formidable and dangerous adversary. For them, the monsoon season is akin to a battlefield, where even a single mistake can be their last. The nature of their work offers no room for error, as one misstep could result in severe injury or even death.
The monsoon season brings with it a spike in electrical faults, leading to frequent disruptions in power supply. Unfortunately, customers often vent their frustration on these workers, without considering the reasons behind the outages. Power cuts, especially late at night, require immediate attention, and it is only after thorough repairs that the supply can be restored.
While advancements in technology have made it easier to lodge complaints through mobile apps, the physical task of restoring power still relies heavily on human effort. When power lines go down during a rainstorm, it is these dedicated workers who brave the dark, stormy nights to climb poles and fix the faults. They conduct search operations to identify the defects in the power lines, sometimes having to inspect every pole or locate faults between poles. Given the time and effort required for these tasks, it is crucial for customers to understand the challenges faced by MSEDCL employees.
Often, as soon as the power goes out, citizens begin calling the lineman or engineer. However, during such emergencies, these workers prioritize restoring power over answering phone calls. MSEDCL urges customers to use the toll-free call center or mobile app to register complaints, rather than contacting the workers directly. It is important to understand that the primary goal of these employees is to ensure that customers are not left in the dark. During the monsoon, when power-related issues are more frequent, it is everyone’s responsibility to appreciate and support the efforts of these dedicated workers.
Update Your Mobile Number
Some customers may have incorrect mobile numbers registered with MSEDCL. Such customers are advised to update their accurate mobile numbers. Those wishing to change their previously registered mobile number should also update their details. This can be done through the MSEDCL website or the mobile app. To register a mobile number, customers can send an SMS with the text "MSEDCL (space) (12-digit customer number)" to 9930399303 from the mobile number they wish to register.
