Nagpur: Maharashtra Chief Minister Devendra Fadnavis’s South-West Assembly constituency office has become a benchmark for citizen-centric governance, where people’s problems are resolved with efficiency, compassion, and accountability. Fondly known as ‘Deva Bhau’ (Brother Deva) among supporters, Fadnavis has set a unique model of how an elected representative’s outreach office can function as a true problem-solving hub.

For over three decades, Fadnavis has upheld this people-first approach, ensuring that no visitor leaves his office without a solution. Since 1999, this model has helped him secure consecutive electoral victories, while also building a strong bond of trust with the electorate. Citizens often say that a distressed person entering the office walks out relieved, thanks to the dedicated teams handling each counter.

Nagpur News’s recent visit highlighted how well-structured and organized the system is at Nakshatra Building, Pratap Nagar Square. The office runs daily workshops, each dedicated to specific issues such as healthcare, IT guidance, employment, ration card disputes, senior citizen welfare, and legal aid. Experts and professionals volunteer on fixed days, ensuring that grievances are addressed in a systematic manner.

This operational discipline has transformed Fadnavis’s South-West office into a living model of participative governance, which political observers believe every legislator should emulate.

Daily Workshops at CM Devendra Fadnavis’s South-West Office

Monday:

• Guidance for Specially Abled Citizens (Led by Amol Walke & Dr. Raju Raut): Support programmes on government schemes and welfare benefits.
• Senior Artists’ Facility (Led by Sanjay Bhakre): Assistance to artists in Nagpur and beyond for availing honorarium schemes, cultural programme support, and government benefits.

Tuesday:

• Medical Assistance (Led by Dr. Girish Charade & Dr. Ashok Patil): Free health check-ups, hospital referrals, financial aid through the CM’s Relief Fund, and Ayushman Bharat benefits.

Wednesday:

• Sanjay Gandhi Niradhar Yojana (Led by Nana Mahalle & Team): Guidance to destitute and elderly citizens for availing social welfare schemes.
• Ration Card Cell (Led by Anusaya Gupta & Team): Assistance with ration card corrections, legal issues, and ensuring maximum benefits reach families.

Thursday:

• Self-Employment Workshop (Led by Ashish Dagwar & Prakash Mahule): Guidance to youth on starting businesses, accessing government schemes, product marketing, and entrepreneurship mentoring.

Friday:

• Senior Citizens’ Issues (Led by Ganpat Nasare & Chitra Ghatekar): Listening to grievances of senior citizens, offering on-the-spot solutions and direct assistance.

Saturday:

• IT Cell (Led by Mrunal Paunikar & Team): Training on digital platforms like WhatsApp, Instagram, and YouTube for income generation, cybercrime awareness, and safe social media use.
• Legal Aid (Led by Adv. Mithun Deshmukh & Adv. Dheeraj Parate): Free legal consultation on disputes, documentation, and grievance redressal.

Additional Services: Daily voter registration assistance and RTO-related services are also provided at the office.

This citizen-connect model at CM Devendra Fadnavis’s South-West Assembly office shows how ‘Deva Bhau and his siblings of service’ are working tirelessly to solve everyday issues—from ration cards to medical help, cyber awareness to legal guidance—turning governance into a daily practice of service delivery.